Public reporting has yielded results. Madagascar's Customs Authority has responded following social media posts documenting inappropriate behavior by one of its agents at Ivato International Airport on September 8, 2026. In a statement, the customs administration confirms the facts and announces that measures have been taken against the agent in question. According to details provided, Customs officials visited the site immediately upon notification of the incident. An internal investigation was promptly opened to establish the exact circumstances of the events. Verification procedures confirmed the reported behavior. A guide available. Beyond this case, Madagascar's Customs Authority reminds that its agents exercise a control mission at borders primarily focused on goods and items transported by travelers. Particular attention is given to prohibited products or those subject to restrictions, as well as merchandise requiring declaration. These prerogatives must, however, be exercised "in strict compliance with the law and respect for travelers," emphasizes the customs administration. This reminder comes in a context where the quality of public services and agent conduct in dealing with users regularly receives significant attention. To avoid misunderstandings during inspections, travelers are also invited to consult the Customs Passage Guide available on the official Madagascar Customs website. This guide specifies their rights and obligations at borders. The administration finally encourages users to report any inappropriate behavior or suspected corruption through the toll-free number 360.