Professional training session to enhance service quality at the tax administration office in Analamanga region. Agents from tax centers and regional business services under the Regional Tax Directorate (DRI) Analamanga are participating, from July 21 to 30, 2026, in a professional training session designed to improve the quality of services provided to taxpayers. This initiative aims specifically to address any shortcomings identified in relations between the tax administration and users. It emphasizes improving reception practices, communication, and support for taxpayers at various tax offices. Through this program, DRI Analamanga intends to strengthen the professionalism of its staff and promote a tax administration more focused on public service quality. The objective is also to establish a more fluid and constructive relationship with taxpayers, ensuring they receive clear information and appropriate support in fulfilling their tax obligations. This approach reflects a continuous improvement logic for tax service operations. Beyond technical aspects, service quality is indeed an essential element for strengthening trust between the administration and users and fostering better fiscal relations. Antsa R.